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Please contact our Support Help Desk for all of your eMPOWERx questions.
Our technical support specialists are available to assist you Monday
through Friday 8:00 a.m. – 8:00 p.m. EST.
Technical Support:
For all devices, call 877-PDA-4DOC (877-732-4362)
Register for eMPOWERx: Click here or Call 800-375-0943 Option 3
Email: clinicalservices@id-health.com
Florida Providers:
Contact ACS Help Desk for Prior Authorization: Call
877-553-7481
Contact Florida Medicaid Pharmacy Services: Call 850-487-4441
Louisiana Providers:
Contact ULM (University of Louisiana at Monroe – College of Pharmacy) for Prior Authrization: Call 866-730-4357
Contact LA Medicaid Provider Relations: Call 800-473-2783 or 225-924-5040
Contact LA Medicaid Pharmacy Services: Call 800-648-0790 or 225-216-6381
Mississippi Providers:
Contact Health Information Designs (HID) for Prior Authorization & Drug Information:
Call 800-355-0486
Contact ACS Pharmacy Help Desk: Call 866-759-4108
Contact ACS Provider Services: Call 800-884-3222
Contact Medicaid Pharmacy Bureau: Call 601-359-5253 or 800-421-2408
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