Gold Standard
302 Knights Run Ave, Suite 800
Tampa, FL 33602

Phone: (813) 258-4747
Toll Free: (800) 375-0943
Fax: (813) 259-1585

Office hours: Monday through Friday 8:30 a.m. - 5:30 p.m. EST

Please contact our Support Help Desk for all of your eMPOWERx questions.
Our technical support specialists are available to assist you Monday
through Friday 8:00 a.m. - 8:00 p.m. EST.

Technical Support:
For all devices, call 877-PDA-4DOC (877-732-4362)
Register for eMPOWERx: Click here or Call 800-375-0943
Email: empowerx@id-health.com

Florida Providers:
Contact ACS Help Desk for Prior Authorization: Call 877-553-7481
Contact Florida Medicaid Pharmacy Services: Call 850-487-4441

Mississippi Providers:
Contact Health Information Designs (HID) for Prior Authorization & Drug Information:
Call 800-355-0486
Contact ACS Pharmacy Help Desk: Call 866-759-4108
Contact ACS Provider Services: Call 800-884-3222
Contact Medicaid Pharmacy Bureau: Call 601-359-5253 or 800-421-2408